Home >>> Vietnam travel questions & answers
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About Le Nguyen Travel
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Question:
How do I contact Le Nguyen Travel?
Is Le Nguyen Travel a licenced & bonded company?
Who is Le Nguyen Travel?
Answer:
1. How do I contact Le Nguyen Travel?
There are number of ways to reach us, phone, live chat, emails, skype...
Please click here to get our details.
2. Is Le Nguyen Travel a licensed & bonded company?
Yes, Le Nguyen Travel is fully licenced tour operator. We are holding Vietnam
National
Admistration of Tourism licence number: 0474/ LHQT. Besides, we are fully
members of PATA, ASTA, SEATA. Please Click here to read more about this.
3. Who is Le Nguyen Travel?
Le Nguyen Travel is local tour operator based in Hoian, Vietnam. Expert in
offering hotels booking at top savings, innovative tours, and other travel
services. Please Click here to read more about us.
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Hotels questions
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Question:
How come your rates are so lower than hotel rack rates & other website?
How do I book my hotels listed in your website?
What should I do after submit my hotel requests on your website?
How do I pay Le Nguyen Travel?
What happen if I don't have credit cards or Paypal account?
What solutions for my late bookings?
How much time in advance should I need to make my hotel bookings with Le
Nguyen Travel?
I have some children traveling with me, how do you arrange bedding for us?
Does your price including breakfast & taxes? What else we have to pay extra?
How do I cancel my bookings? & any cancellation fees?
How do I check in?
What check in & check out time?
I am arrive on very late at night, should I mention this to Le Nguyen Travel or
directly to hotel?
Why I have to show my passport to hotel's receptionist? Is it safe & common in
Vietnam?
What happen if my given room is different from the room category I have
booked through Le Nguyen Travel?
What happen if my booking is not shown on hotel's check in system?
Should I ask for refund if my booking is not shown?
What happen if my belongings disappear from my room?
Can I change the current room if I am not happy with it?
How can I prelong my stay at my current hotel?
Can I use my membership cards for more hotel's discount?
Answer:
1. How come your rates are so lower than hotel rack rates & other website?
We are local tour operator who has been building a good relationship with
hoteliers
nation-wide, with a great number of bookings yearly, we are at good position to
have a good deals from hotels and we pass them to our customers. Thats
reason why our price is always the best.
2. How do I book my hotels listed in your website?
Once you have selected your desire hotels in our website, please let us know
by click on 'book this hotel' button then submit your information to us. Or you
can email us, chat live with our sales or give us a call directly. We will process
your booking upon receiving your request. See more on our booking guide
3. What should I do after submit my hotel requests on your website?
Maximum 10 hours ( normally much less than 10 hours ), you will receive our
email to advise on hotel's availability, on that email, we will also advise you on
payment mode or alternative hotels if your chosen hotels are fully booked. If
you don't hear from us in time, it is very much like we are not receiving your
request, please kindly let us know at once. See more on our booking guide
4. How do I pay Le Nguyen Travel?
There are number of ways to pay us. Please see our booking guide.
5. What happen if I don't have credit cards or Paypal account?
Please see our booking guide for alternative payment modes
6. What solutions for my late bookings?
Late booking are very common, we recommend you phone us or chat live with
us instead of email to make your booking faster. Fast payment mode like credit
cards online or Paypal maybe a good solution for late booking. If you are in
Hanoi or Ho Chi Minh city, we can come to collect cash from your place.
7. How much time in advance should I need to make my hotel bookings with Le
Nguyen Travel?
We highly recommend you make your booking as soon as possible because
demanding from Vietnam hotels are very high especially on high season. Make
bookings early helps you on having better price & also quality of your
accommodation.
8. I have some children traveling with me, how do you arrange beddings for us?
It is depending on each hotel's policy. But mostly, children under 12 years old
is free of charge and sharing existing beds with parents ( breakfast not
included ). More than 12 year old will be stated as an adult. Please contact our
sales for further details of specific hotels.
9. Does your price including breakfast & taxes? What else we have to pay
extra?
Most of hotel's price included breakfast & all taxes otherwise stated at the time
of booking. We always stated clearly what you must pay from the beginning.
There are absolutely no hidden fees after your booking.
10. How do I cancel my bookings? & any cancellation fees?
Cancellation must be sent to our offices by email, fax. Please see our term &
conditions for cancellation fees.
11. How do I check in?
After your booking completed, you are always given a accommodation voucher
or service voucher by our sales. Please print this voucher out and show to
hotel receptionist ( optional ). Or just simply tell them your full name which was
given to us at the time of booking.
12. What check in & check out time?
It is also depending on hotel's policy. However, check in time is normally set at
2 in the
afternoon & check out time is 12 in the morning. Please contact our sales for
further details on specific hotels.
13. I am arrive on very late at night, should I mention this to Le Nguyen Travel
or directly to hotel?
It is basically no need to mentioned to anyone as your rooms are already
booked, however, if you have chance to do it, you can contact us for your
information or requests.
14. Why I have to show my passport to hotel's receptionist? Is it safe &
common in Vietnam?
This is common case in Vietnam, hotels must take passport of visitors to make
declaration to police at the first night. However, some 4, 5 star hotels just need
it for a while and return it to you right away.
15. What happen if my given room is different from the room category I have
booked through Le Nguyen Travel?
Please contact us immediately, we will contact to hotels and arrange the right
category for you right away.
16. What happen if my booking is not shown on hotel's check in system?
Please make sure that your name is match to the name you gave us at the
time of booking.
Also check with hotel that you have booked through Le Nguyen Travel. That
will clear the confusion of your friend booked hotels and giving his/her name to
us so hotel not recognized you on their system. Otherwise, please contact us
on hot-line for assistance.
17. Should I ask for refund if my booking is not shown?
We will issue fully refund if you don't get room you have booked with us.
Please represent your service voucher to our staff to get your refund.
18. What happen if my belongings disappeared from my room?
Contact hotel's management immediately, if needed, police must be involved.
Please contact us when you can, we will try all the best to sort things out for
you. However, we are not responsible for any issues at your hotels.
19. Can I change the current room if I am not happy with it?
You can ask hotel's management or contact us for changing your room with a
fair reason to do so.
20. How can I prelong my stay at my current hotel?
There are 2 ways to do that, you can contact your hotel directly to check rates
and availability, however, rates may not be the same to our discounted rates.
Please contact us to get our best deals on your extension stay.
21. Can I use my membership cards for more hotel's discount?
No, our price is fixed on hotel's rates, however, you maybe can use your
membership cards on room upgrade, hotels facility or other hotel's service
discount.
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Tour questions
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Question:
Are Le Nguyen Travel's tours suitable for me ?
What is Le Nguyen Travel's tours focusing on?
What are your tours different from others?
Do you offer group tours?
I am traveling alone, what can you arrange for me?
Any hidden fees on your tours?
What are your tours quality guidelines?
There are 5 people in my group, how will you arrange hotels for us?
Does my tour include visa & international airfare?
How do I booking your tours?
How do I pay for my tours?
Can I change or modify my tours in last minute?
How do I contact and report during my tours are running?
How do I cancel my tours & is there any cancellation fees?
Answer:
1. Are Le Nguyen Travel's tours suitable for me ?
Le Nguyen Travel's tours designed for all aged travelers, we also offer the
function of tailor made holiday to suits you better. Please contact us for your
personal requests, we will be back with the tours which are just for you.
2. What is Le Nguyen Travel's tours focusing on?
We are focusing on culture tours, most of our tours drive customers to local
activities or closer to local community that we think people mostly interested in.
We also good at offering tours with small group, mostly for family and couple
with high quality of accommodation, great meals & fabulous travel leaders. We
are not expected to show you everything but surely provide you what Vietnam
has to offer.
3. What are your tours different from others?
From beginning & on, we have been intended to make a long term of business,
the biggest difference between us and others is : service!. We live to serve
and believe that provide a good service will bring success to us in the future.
With that thinking in mind, we have not had any single complaint until now.
Please see why people choose us..
4. Do you offer group tours?
No, we don't arrange join-in group tours. We just operate private group at the
moment.
5. I am traveling alone, what can you arrange for me?
We have some solutions for you, please contact our travel advisor for your
requests
6. Any hidden fees on your tours?
Absolutely NO. All inclusion & exclusion are stated clearly at the time of
booking.
7. What are your tours quality guidelines?
Please see our quality guidelines to see what we offer on your booked tours
8. There are 5 people in my group, how will you arrange hotels for us?
There is always choice of single supplement offer at extra charge for anyone
who want to get single room. If no requests given, we will arrange 3 room for 5
people. Please see details on our proposal program at the time of booking.
9. Does my tour include visa & international airfare?
No, otherwise stated. Visa normally not included on tour price, however, we
can arrange visa for you at your own expense.
10. How do I booking your tours?
Please click on 'book this tour' button on your chosen tour page. We will be
back to you within 24 hours with confirmation of availability or payment mode.
Please see booking guide for more details.
11. How do I pay for my tours?
You can use your credit cards in both ways of online or offline option, Paypal is
also available, bank transfer...Please note that bank fees will be on customer's
side. See more details at our booking guide.
12. Can I change or modify my tours in last minute?
Yes, you can, we are fully flexible for your changes on last minute, please
contact our sales as soon as you can for further assistance.
13. How do I contact and report during my tours are running?
We are reachable in 24/7, once your tour booked, we will always provide list of
contacts and office's addresses as well as person will be in charge on your
tours. Please contact us anytime you wish to. Besides, our customer service
will contact you sometimes during the tours to ensure you are having a good
time and everything is on the track.
14. How do I cancel my tours & is there any cancellation fees?
Tours cancellation must be informed to our offices by fax or email. Please see
our terms and conditions for cancellation fees involved.
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Questions before going
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Question:
When is the best time to travel to Vietnam?
Is it safe to travel to Vietnam?
I am single female traveler, what should I be aware?
What about bird-flu current status in Vietnam right now?
Do I need visa for Vietnam?
How about shopping in Vietnam?
How can I get a pre-departure guide from Le Nguyen Travel?
Does Vietnam accept credit cards?
What is Vietnamese currency?
What most basic Vietnamese culture rules should I have to note?
I have some VND left, can I change them back to my currency before going
home?
Do I need to pay airport tax in Vietnam? How much?
Answer:
1. When is the best time to travel to Vietnam?
It is depending on what part in Vietnam you are going to travel to as weather is
different in other part. South of Vietnam got 2 main seasons, dry & raining -
raining season start from June to September but at the same time north of
Vietnam having summer and fall with good condition of weather. Please
contact us for details following your specific travel time and route.
2. Is it safe to travel to Vietnam?
It is very safe to travel in Vietnam. Vietnam still one of the safest country in the
world with very low of crime.
3. I am single female traveler, what should I be aware?
Generally, single travelers having very safe environmental in Vietnam. At the
time of writing, we have not heard any reports on harassment problem or
anything like that in Vietnam.
4. What about bird-flu current status in Vietnam right now?
Vietnam was reported by WHO as one of the best country on bird-flu defence.
At the moment ( June 2007 ), Vietnam found some cases in several provinces
in Mekong delta but not found any cases affected to human.
5. Do I need visa for Vietnam?
Most of travelers need visa to get in Vietnam except some of the Asian
countries as well as some Scandinavian nations. Please click here or contact
us for details and current updates.
6. How about shopping in Vietnam?
Vietnam is good place for shopping, every city or province of Vietnam has
specialties that you can hunt for. Famous products for travelers are : water
puppet, traditional hats, Ao Dai long dress....contact to our travel advisors for
further details guide.
7. How can I get a pre-departure guide from Le Nguyen Travel?
On every booked tours, you will be given our pre - departure guide which is
covered all
necessary information about Vietnam including transport guide, shopping
guide, country
information...Please do let us know if you want to get a free one. We are happy
to pass it to anyone need it.
8. Does Vietnam accept credit cards?
Credit cards accept in most part of Vietnam, more widen in large cities like
Hanoi, Saigon, Da Nang, Nha Trang...most of restaurants, coffee shops, travel
agencies accept Visa, master cards, dinner club. Extra fees will be applied in
most places. You also can cash by many ATMs in big cities mentioned above.
9. What is Vietnamese currency?
Vietnamese DONG ( VND ), current exchange to US dollar now is : 1 USD =
16.800 VND.
10. What most basic Vietnamese culture rules should I have to note?
Please see our Dos & Donts section here
11. I have some VND left, can I change them back to my currency before going
home?
You can change VND back to your currency at main airports in Vietnam.
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